**Return and Refund Policy for Taqwa Medicine**

At Taqwa Medicine, we value our customers and strive to provide high-quality products and services. If you are not fully satisfied with your purchase, please review our return and refund policy below:

### 1. Return Eligibility

You may return products if:

- The product is defective, damaged, or incorrect at the time of delivery.
- The product is unopened and in its original packaging.
- The return request is made within **48 hours** of receiving the product.

### 2. Non-Returnable Items

Please note that the following items cannot be returned:

- Opened or used products, unless they are defective or damaged.
- Products purchased on sale or clearance.

### 3. Process for Returns

To initiate a return, please follow these steps:

1. Contact our customer service at **01710150068** or email us at **zahirahamed8026@gmail.com** within 48 hours of receiving your order.
2. Provide your order number and details of the product you wish to return.
3. We will guide you through the return process and provide any necessary instructions.

### 4. Return Conditions

To be eligible for a return:

- The product must be unused, unopened, and in the same condition that you received it.
- It must be in the original packaging with all tags, user manuals, and any accessories included.

### 5. Refund Processing

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within **7-10 working days**.

### 6. Exchanges

If you received a defective or damaged product and wish to exchange it for the same item, please contact us as outlined above. We will provide instructions for the exchange process.

### 7. Shipping Costs

- The cost of return shipping will be the responsibility of the customer unless the return is due to a defective or incorrect item.
- If the return is approved, we will reimburse you for the shipping costs.

### 8. Contact Information

For any questions or concerns regarding returns or refunds, please contact us:

- **Mobile**: 01710150068  
- **Email**: zahirahamed8026@gmail.com  
- **Address**: House# 15, Block# C, Road# 4, Flat# 6, Mirpur, Dhaka-1216, Bangladesh.

Thank you for shopping with Taqwa Medicine! We appreciate your business and are committed to ensuring your satisfaction.